Policy Statement – Coronavirus
Xheightpremedia takes the threat posed by the ongoing coronavirus pandemic seriously, but we need to manage this to ensure business operations are effective and efficient, while protecting our employees and clients. Our full, comprehensive policy is available on request.
Our approach as a business
We have made slight changes how we operate as a result of COVID-19. We continue to completely serve our customers and fulfil business obligations while meeting all government guidelines to ensure we work safely for our employees and clients. In doing this, we take account of all governmental advice from the countries in which we operate coupled with our real-world experiences. Should we or one of our customers cancel or curtail any activity, then our standard contractual terms will be applied.
We expect our staff to continue to fulfil their roles and their obligations to our customers; any changes to this expectation will be informed by government advice and communicated both to staff and to our clients accordingly.
Consultancy / training delivery / job site proofing & sign-off activities
From a training and consultancy delivery perspective, the business will take the following approach:
- We will ask client sites, printing and training venues about concerns around contagion.
- Xheightpremedia staff attending sites where an outbreak has been confirmed or suspected, we will ask the client to confirm that the relevant precautions identified by the local government or international authorities have been taken. Providing this is confirmed by the client, then the work should be discharged as normal.
- When working on client sites, consultants are required to abide by any social distancing, mask use or one-way policies and procedures that clients have in place.
- Where necessary and feasible, we will provide consultancy services remotely.
- Delegates attending a training course will be advised to only attend the training if they are fit to and are not required to self-isolate or have any health concerns related to the coronavirus.
- Should a delegate become unwell during a training course or show symptoms consistent with the coronavirus, the trainer should request that the delegate take immediate advice from a reputable source such and share the outcome with the trainer. Appropriate action can then be taken with further guidance sought if required.
All other business activities (reprographics, colour management, project management, proofing etc) and services that are delivered remotely are unaffected by this policy.